Abstract

Open to all, free to attend.

Book online at http://www.cambridgejudgebriefings.com

As manufacturing and service operations environments have become more complex, productivity gains harder to find, and quality products and customer service now a necessity rather than a differentiator, how are ‘best in class’ organisations perfecting their operations to maintain their competitive advantage?

This briefing will consider seven exemplar organisations who have expanded their focus of what it means to be operationally excellent by leveraging new technologies, data and analytics, and process innovation. We will consider how these organisations support workers to contribute to their fullest potential, truly understand what customers value, coherently link their operations to their strategy, marketing and new product/service development, and relentlessly search for improved ways of operating efficiently and effectively.

Come and learn how leading organisations are transforming how they think about their operations, and the resources, tools, and capabilities this requires.