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SUMMARY:Trust and Safety: Data and the Business of Trust-Making - Dr Graha
 m Denyer Willis\, University of Cambridge
DTSTART:20180516T120000Z
DTEND:20180516T130000Z
UID:TALK105775@talks.cam.ac.uk
CONTACT:Charlotte Lemanski
DESCRIPTION:Doubt in political institutions appears to be soaring. Trust i
 n technology seem to be growing. What might explain this divergence? This 
 paper examines the work and historical evolution of 'trust and safety' tea
 ms in Bay Area technology firms. Via ethnographic research\, I illustrate 
 the ways that 'techies' gather and organise data as a means to build and m
 aintain trust in online platforms. Through machine learning\, selective di
 splay of images and content\, and with a deep and abiding concern with acc
 urate and automated prediction of 'false-positives'\, as well as pervasive
  overlaps with state technologies and weaknesses\, 'Trust and Safety' work
  illustrates how and why we are less likely to doubt technology\, the inte
 rnet and their everyday uses. 'T&S' operates as a political infrastructure
  that is rarely visible but always present in a positive 'UX' -user experi
 ence-\, the most mundane and unexceptional process of legitimising technol
 ogy and capitalism as a political system
LOCATION:Hardy Building (Downing Site) Room 101
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