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SUMMARY:How To Build A Better Research Design through Stakeholder Engageme
 nt - Rick Harris\, Customer Faithful – a research-led consultancy
DTSTART:20181107T110000Z
DTEND:20181107T120000Z
UID:TALK110500@talks.cam.ac.uk
CONTACT:Mari Huhtala
DESCRIPTION:Abstract:\nThis talk is aimed at supporting anyone seeking to 
 design or conduct qualitative research studies that are customer\, user or
  patient-centric.\nIt will present a step-by-step guide to framing objecti
 ves that are truly user-centric\, as well as demonstrating how to choose a
 nd engage stakeholders effectively\, and the benefits that result from thi
 s. The talk will focus on healthcare research studies\, and will draw upon
  case-studies and visualisations from this sector. However\, the approach 
 can be applied to other industry sectors.\nThe talk will also highlight th
 e value of presenting research findings in a more visual and dynamic way t
 han in traditional academia - attendees are advised to bring an open mind!
 !\n\nAbout The Speaker:\nRick Harris is the Founder of Customer Faithful -
  a research-led consultancy\, specialising in patient experience\, custome
 r experience and employee engagement.\nHe has also served on the Advisory 
 Panel for The Chartered Institute of Marketing (CIM)\, and as a mentor for
  the entrepreneurial programmes 50th Generation and Ricoh Ignite.\nRick is
  a Public Governor for the Cambridge & Peterborough NHS Foundation Trust.\
 n\n
LOCATION:Sir Arthur Marshall Room\, Engineering Design Centre\, CUED
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