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SUMMARY:Requirements Elicitation in NHS Service Design: facilitation and p
 articipation - Anne Ticehurst - a third year PhD student in the EDC’s he
 althcare design group.
DTSTART:20090506T153000Z
DTEND:20090506T163000Z
UID:TALK16395@talks.cam.ac.uk
CONTACT:Thomas Jun
DESCRIPTION:Government agencies have suggested that healthcare organisatio
 ns would benefit from approaches used in other disciplines\, such as engin
 eering\, to improve the quality of services.  Various approaches from manu
 facturing and industry have been introduced to improve service quality\, h
 owever it is hard to measure the impact of these\, particularly given the 
 different needs of a wide variety of stakeholders. In this seminar Anne wi
 ll describe an ongoing empirical study into the current use of service imp
 rovement techniques in an NHS hospital trust\, focusing on issues relating
  to facilitation of\, and participation in\, the requirements elicitation 
 process. Topics covered will include project classifications\; service imp
 rovement methods\, tools and techniques\; stakeholders and the culture of 
 multidisciplinary working in the NHS. The presentation will conclude with 
 a discussion of issues raised by participants to date. Questions and feedb
 ack will be very welcome from attendees from all research groups.  
LOCATION:Marshall's meeting room (next to EDC loft)\, Inglis Building\, En
 gineering Department
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