BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Talks.cam//talks.cam.ac.uk// X-WR-CALNAME:Talks.cam BEGIN:VEVENT SUMMARY:Information sources and methods for better quality and safer healt hcare service design\; towards a more integrated approach - Thomas Jun - E DC DTSTART:20091007T153000Z DTEND:20091007T163000Z UID:TALK20238@talks.cam.ac.uk CONTACT:Thomas Jun DESCRIPTION:Abstract: Healthcare services are continuously redesigned to m eet a range of complex quality requirements: patient safety\; patient expe rience\; efficiency\; and clinical effectiveness. People across various di sciplines\, including operations researchers\; systems engineers\; ergonom ists\; and clinicians\, use different information sources and methods to d esign a service to meet different quality requirements. Unlike product des ign processes where tradeoffs between different design requirements are ma naged and design activities across disciplines are integrated\, healthcare service design activities are very often carried out separately to meet d isparate quality requirements. As a first step towards integrating healthc are service design activities\, this study classified and compared various methods applied to improve healthcare quality and safety by systematicall y reviewing published literature. A dozen representative data collection m ethods were compared in terms of information sources\, main purposes and a pplication areas. Five different information sources were identified\, inc luding people’s behaviour\, people’s opinion\, medical records\, compl aint/incident reports and literature. The objective of this paper is to pr esent the current design activitie in healthcare and discusses how to move towards a more integrated approach to healthcare service design. \n\nAim: this talk will be presented in mid October at IASDR2009. Thomas would app reciate your comments and feedback after the seminar. LOCATION:arthur marshall's meeting room (next to EDC loft)\, Inglis Buildi ng\, Engineering Department END:VEVENT END:VCALENDAR