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SUMMARY:Just listen they're scared: The application of  hostage negotiatio
 n in everyday life. - Richard Mullender\, Former member of the Hostage and
  Crisis Negotiation Unit\, Scotland Yard
DTSTART:20091013T163000Z
DTEND:20091013T173000Z
UID:TALK20506@talks.cam.ac.uk
CONTACT:Gregory Jordan
DESCRIPTION:Richard is a former Scotland Yard hostage negotiator and Lead 
 Trainer at the National Hostage & Crisis Negotiation Unit.\n\nWith experie
 nce training staff at the U.N.\, security forces in Afghanistan\, FBI agen
 ts and the Metropolitan Police\, when it comes to language and listening\,
  Richard’s tools and techniques are truly cutting edge.\n\nA communicati
 on specialist\, he has delivered specialised courses in the art of influen
 ce\, power of language and active listening skills for organisations all o
 ver the world.
LOCATION:Lecture Theatre 9\, Mill Lane
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