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SUMMARY:Enterprise Tuesday 2009/2010 - Understanding customers' needs - Ke
 ll Ryan\, Founding Member of Ryanair
DTSTART:20091027T180000Z
DTEND:20091027T203000Z
UID:TALK20683@talks.cam.ac.uk
CONTACT:15537
DESCRIPTION:This FREE series of lectures and networking continues on *27th
  October* 2009 with *Kell Ryan*\, Founding Member of *Ryanair*. He'll be t
 alking about the importance of understanding your customers needs in order
  to achieve and maintain business success.\n\nKell Ryan is a founding memb
 er of Ryanair\, the largest low-cost airline in Europe. Ryanair was financ
 ed by and was the dream of Dr T.A.Ryan\, Kell Ryan's older brother. Kell w
 orked at Ryanair from its conception\, when the airline had only 50 employ
 ees until his retirement in 2004. In 1985 Ryanair carried 5000 passengers 
 and nowadays they are Europe's most successful low-cost airline with many 
 millions of passengers every year. \n\nKell spent 24 years working for the
  Irish national airline Aer Lingus were he was responsible for all operati
 ons\, passenger and other airline handling contracts at London Heathrow Ai
 rport. He headed the major and crucial transfer of Ryanair to the then lit
 tle known airport of Stansted and has spent a number of years primarily pr
 omoting and marketing Ryanair within Europe. \n\nHe offers valuable insigh
 ts into the success behind Ryanair and the importance of good customer ser
 vice\, training\, marketing\, sales\, operations\, and media communication
 s.\n\nIf you're interested in attending Enterprise Tuesday\, please *SIGN 
 UP SOON!* We anticipate large numbers of attendees for this event so you n
 eed to turn up early to ensure your place. Register via http://www.cfel.jb
 s.cam.ac.uk/programmes/enterprise/register.html \n\nAttendance is FREE and
  you only need to register online ONCE for the whole series.\n\nStarts at 
 6pm\; Networking from 7:30pm\n\nFor further information\, please email the
  Programme Manager\, Frances Bycroft\, at enterprisetuesday@jbs.cam.ac.uk\
 n
LOCATION: Cambridge University Engineering Department\, Lecture Room 0
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