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SUMMARY:Why Design Healthcare? - Dr Terry Dickerson - Cambridge EDC
DTSTART:20091202T163000Z
DTEND:20091202T173000Z
UID:TALK21663@talks.cam.ac.uk
CONTACT:Thomas Jun
DESCRIPTION:The NHS uses the word 'design' (or similar meaning words) quit
 e often. For instance policy documents often suggest that services need to
  be redesigned or that transformational change is needed. Despite these ma
 ny references to design\, these policy documents say little about how this
  design should be carried out\, the process of design. The design approach
 es that the NHS use tend to be based at the level of design tools and ther
 e appears to be little understanding of how these fit into an overall proc
 ess. The processes that are used are based on the 'craft' approach to desi
 gn\, that is an evolution through incremental improvement (PDSA).\n\nIn th
 is seminar\, Terry Dickerson will look at the 'business case' for investin
 g in design capacity in the NHS. He also make some suggestions about what 
 a new approach to design in the NHS might look like and highlights some of
  the research challenges that need to be addressed 
LOCATION:arthur marshall's meeting room (next to EDC loft)\, Inglis Buildi
 ng\, Engineering Department
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