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SUMMARY:Service supply chain integration in multi-organisation networks 
 – Applying integration enablers and aligning process capabilities - Anni
 e Iakovaki (IfM\, University of Cambridge)
DTSTART:20100105T160000Z
DTEND:20100105T170000Z
UID:TALK21674@talks.cam.ac.uk
CONTACT:Peter Wild
DESCRIPTION:The effect of globalisation such as borderless markets\, incre
 asing competition\, rapidly improving technology and changing customer req
 uirements has changed the nature of original equipment manufacturers. As e
 quipment provision has become more complex and competition heightened\, fi
 rms have felt the pressure to add value\, predominantly through the provis
 ion of services. This has encouraged supply chain collaboration with other
  key network partners\, depending on establishing relationships with key s
 upply chain partners.  \n\nThe network perspective provides a new approach
  to how firms might acquire and exploit the capabilities of multiple firms
  in supporting future products and services. It is therefore becoming impo
 rtant for supply chain partners to understand how to integrate processes a
 cross the network. As services represent a growing share of revenue for so
 me manufacturing companies\, the area of service supply chain (SSC)\, a ke
 y enabler of this transformation\, remains largely unexplored.  \n\nThis r
 esearch study introduces a methodology for integrating processes across th
 e multi-organisation network (MON) using a process-capability assessment p
 rocess. The full scope of this study involves case study research into mul
 tiple partners of a UK complex multi-organisation network.  \nPreliminary 
 results demonstrate that the agreement of a common set of integration enab
 lers can be applied as an integration filter on critical process capabilit
 ies in MON. Furthermore\, a process and performance hierarchy can be defin
 ed to support the integration of business\, strategic and operational driv
 ers\, as well as to support the development of shared goals across the net
 work.  \n\nTheoretical implications include a series of integration enable
 rs for MON and a methodology for evaluating processes across network membe
 rs. Practical implications include an integration process tool and new app
 roaches to multi-organisation service network design. The outputs will be 
 used to define key processes in managing or integrating multi-organisation
  networks. \n\nAntigoni Iakovaki\, \n\nUniversity of Cambridge\, Institute
  for Manufacturing\,\n\nMore info at: http://www.ifm.eng.cam.ac.uk/people/
 ai252/ \nAbstract \n 
LOCATION:Boys Smith Room
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