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SUMMARY:The Great Ink Crisis - Professor Rick Mitchell\, Department of Eng
 ineering\, University of Cambridge
DTSTART:20121123T180000Z
DTEND:20121123T191500Z
UID:TALK39984@talks.cam.ac.uk
CONTACT:Dr Xavier Moya
DESCRIPTION:In early 1995 the Bar Hill firm of Domino Printing Sciences wa
 s hit by a mysterious problem which caused a proportion of their ink jet p
 rinters\, installed on production lines all over the world\, to malfunctio
 n at the same time.\n\nCompanies whose products stop production lines are 
 not popular with their customers and the problem nearly brought Domino to 
 its knees. The memory lives on in the company to this day.\n\nIt turned ou
 t – though it took some time to become clear – that the problem lay wi
 th a subtle change in the specialised ink used in the printers. But it was
  not at all easy to find out exactly what the problem was or how to cure i
 t. This talk will follow how the crisis unfolded\; how it affected the sta
 ff and the company as a whole\; and how it was overcome\, understood and e
 ventually ended.\n\nThe crisis taught the company important lessons not on
 ly about technology management but also about problem solving\, communicat
 ion and management style.
LOCATION:Gatsby Room\, Wolfson College
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