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SUMMARY:Process Design in Healthcare: Two Case Studies - Neil Yorke-Smith 
 (American University of Beirut)
DTSTART:20130227T160000Z
DTEND:20130227T170000Z
UID:TALK43293@talks.cam.ac.uk
CONTACT:Terry Dickerson
DESCRIPTION:Socio-technical systems\, such as a hospital\, comprise both i
 ndividuals and groups of people (the social side)\, and information and pr
 ocesses (the technological side).  Understanding such systems and designin
 g for positive change is a challenge because of the inherent\, multi-level
  complexity.\n\nWe describe two case studies in evidence-based healthcare 
 design.  In the first case\, we analyze at a systems level the intra-insti
 tution patient transport processes in a medium-sized medical centre.  In t
 he second case\, we analyze causes of inefficiency and alternative process
 es for test result delivery in an emergency department.  In both case stud
 ies\, we find that the constraints of different stakeholder groups signifi
 cantly weigh on the managerial design space. This is joint work with L. Da
 ouk-Oyry. 
LOCATION:EDC Loft Meeting Room\, Engineering Department\, Trumpington Stre
 et\, Cambridge. CB1 2PZ.
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