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SUMMARY:“Build me a portal”  …transforming Home Office Digital deliv
 ery - Katy Arnold\, Head of User Research and Design\, The Home Office
DTSTART:20150820T173000Z
DTEND:20150820T193000Z
UID:TALK60333@talks.cam.ac.uk
CONTACT:Michele Ide-Smith
DESCRIPTION:We've all used Government services which feel frustrating and 
 time consuming. But it doesn't have to be that way! This month we'll find 
 out how user insights are transforming Government services. Our speaker Ka
 ty Arnold is Head of User Research and Design at the Home Office.\n\nTalk 
 summary\n\nThis talk covers the journey that Home Office Digital is making
  as we transform the way we provide services for citizens. By applying lig
 ht-touch processes and an agile approach we can develop better and more co
 mplete services for our users.\n \nUsing real life examples\, I’ll share
  show some of the problems we’ve uncovered and show what they have in co
 mmon. We’re seeing that the real challenges often lie in an organisation
 ’s internal processes\, or are related to some intricate piece of policy
  - not just the digital components of that transaction.\n \nIt’s the thi
 ng which sits behind the digital thing we’re building\, which can become
  the catalyst for real change. Influence that\, and you create a real oppo
 rtunity to design and build user centred services.\n \nAbout Katy\n\nAs He
 ad of User Research and Design at the Home Office\, Katy is building skill
 s and leading a team to capture user insight and design better services fo
 r citizens. She enjoys getting stuck in\, evangelising\, and embedding use
 r needs into key decision making throughout the Home Office. Follow @katya
 rnie on Twitter.\n\nVenue information\n\nWe'll meet at Microsoft Research 
 at 6:30 pm for drinks and nibbles and the talk will start at 7:00 pm. Afte
 r the talk we'll head to the Salisbury Arms (3 minutes walk away) for drin
 ks. There are some metered parking spaces on Tenison Road and Station Road
  and bike racks at the entrance of the building.\n
LOCATION:Microsoft Research Cambridge\, 21 Station Rd\,  CB1 2FB\, Cambrid
 ge
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