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SUMMARY:Accounting for Arrival-Rate Uncertainty in Call-Center Scheduling 
 - Professor Noah Gans\,  Professor of Management Science and Operations\, 
 London Business School and Wharton
DTSTART:20160106T123000Z
DTEND:20160106T133000Z
UID:TALK63296@talks.cam.ac.uk
CONTACT:Crystal
DESCRIPTION:We develop and test an integrated forecasting and stochastic p
 rogramming approach to workforce management in call centers. We first demo
 nstrate that parametric forecasts can be used to drive stochastic programs
  whose results are stable with relatively small numbers of scenarios. We t
 hen extend our approach to include forecast updates and two-stage stochast
 ic programs and test the performance of these schemes using two large sets
  of call-center data.
LOCATION:Cambidge Judge Business School\,  W2.02
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