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SUMMARY:Service Supply Chain's – Key concepts and research challenges - 
 Annie Iakovaki
DTSTART:20071106T120000Z
DTEND:20071106T134500Z
UID:TALK9097@talks.cam.ac.uk
CONTACT:Julie Jupp
DESCRIPTION:Despite extensive Supply Chain Management (SCM) literature ove
 r the last twenty years and the increasing importance of services\; the ar
 ea of Service Supply Chains (SSC) in academia is largely unexplored. This 
 is particularly surprising since the SSC concept is increasingly prevalent
  in industry (although sometimes alternative terminology such as service c
 hains\, after-sales services etc is used). This gap in the academic arena 
 is now being progressively addressed\, directly using the SSC concept and 
 terminology in existing "concepts of operations" and service models.\n\nTh
 e presentation will provide a summary of the key SSC concepts and research
  challenges in this area. A case study in the aerospace sector and its pre
 liminary results will formulate part of the presentation.  It will address
  the concepts of service supply chain capabilities\, performance metrics\,
  hierarchies with a view towards "end to end" integration.\n
LOCATION:Service Systems Forum will be held in the Wordsworth Room at St. 
 John’s College
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