Abstract

We’ve all used Government services which feel frustrating and time consuming. But it doesn’t have to be that way! This month we’ll find out how user insights are transforming Government services. Our speaker Katy Arnold is Head of User Research and Design at the Home Office.

Talk summary

This talk covers the journey that Home Office Digital is making as we transform the way we provide services for citizens. By applying light-touch processes and an agile approach we can develop better and more complete services for our users.

Using real life examples, I’ll share show some of the problems we’ve uncovered and show what they have in common. We’re seeing that the real challenges often lie in an organisation’s internal processes, or are related to some intricate piece of policy – not just the digital components of that transaction.

It’s the thing which sits behind the digital thing we’re building, which can become the catalyst for real change. Influence that, and you create a real opportunity to design and build user centred services.

About Katy

As Head of User Research and Design at the Home Office, Katy is building skills and leading a team to capture user insight and design better services for citizens. She enjoys getting stuck in, evangelising, and embedding user needs into key decision making throughout the Home Office. Follow @katyarnie on Twitter.

Venue information

We’ll meet at Microsoft Research at 6:30 pm for drinks and nibbles and the talk will start at 7:00 pm. After the talk we’ll head to the Salisbury Arms (3 minutes walk away) for drinks. There are some metered parking spaces on Tenison Road and Station Road and bike racks at the entrance of the building.